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Free Shipping on Orders $40+
Log into your account and check your order status.
Orders ship within 24-48 hours from being placed. Once shipped, you will receive an email with your tracking details and you can use the link on that email to track your package or track your order by logging into your account.
Quantity changes are not able to be made after the order is placed. If you need more product, simply placing another order is the fastest and easiest way. If you over-ordered, contact us at firstname.lastname@example.org and we will try to assist you.
Orders are processed immediately, which makes it difficult to cancel or change orders once they've been placed.
To track your order use your shipping confirmation email.
Please contact our customer service team at email@example.com and we will help research this for you. Please include your name and order number in the email so that we can locate the specific order you are inquiring about. We will investigate and get back to you with a resolution as soon as possible.
We are sorry for the inconvenience and want to get this taken care of for you as quickly as possible. Please send us an email at firstname.lastname@example.org and include your name, address, order number, the product that is missing and the email address associated with the order. We will investigate and get back to you with a resolution as soon as possible.
We are sorry for the inconvenience and want to get this taken care of for you as quickly as possible. Please send an email to email@example.com with your name, address, order number and email address associated with the order. Please indicate the product you need to return and we will email you a shipping label to send the item back.
1) Click here or the "Account" link at the top right side of our site.
2) Enter your email address.
Click here or the "Account" link at the top right side of our site to edit your account information.
Ground shipping is a flat rate of $9.99 per order and orders over $40 qualify for free shipping. For air shipping, the shipping rate is automatically calculated after you enter your shipping address and will show prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
Click here or the "Account" link at the top right side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
All products (except panty products) are eligible for return within 30 days from the date of purchase. NOTE: all panty products are undergarments, and as such, are not eligible for returns. Shipping costs won't be refunded if an item is returned.
This 30-day return policy is limited to the United States and is for unworn/unused product ONLY. All returns must be received in our warehouse within 60 days from purchase to be eligible. Returns are inspected upon receipt at our returns facility.
To return your product, email firstname.lastname@example.org with your name, address, order number and email address that is associated with your order. Once we have your information, we will provide a prepaid shipping label to you by email to use for your package.
For refunds, we will credit your account within 30 business days of receipt of your packaged return, according to the policies stated above. Upspring is not responsible for any open balances, overdraft fees or service charges resulting from the timing of charges or credits to your account.
We can only accept returns for items purchased directly from our site. If you purchased your Upspring product from someone other than Upspring direct, please contact that retailer for their process
Your rights regarding your personal data.
We are required to collect tax from residents of CT, OH, SC, and TX.
Log in and click "Account" at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service by email at email@example.com for further assistance.
Log in and click "Account" at the top right hand side of our site then "Order Status" from the dropdown menu. To print invoices simply click on the order and select "Print Invoice."
Credits usually take 7-10 business days from the time we process your refund.
Your credit card will be charged when you place your order.
We currently ship to the United States for any orders placed directly on our site.
We accept Visa, Mastercard, American Express, Discover, PayPal, Amazon Pay, ShopPay, and GooglePay.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you. Customer is responsible for any duty, taxes or associated shipping charges.